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Your frequently asked questions about Renault Z.E.
WHAT IS THE APPROVED DRIVING RANGE?
This is a measurement of driving range in compliance with the new WLTP standard.
Worldwide Harmonised Light Vehicles Test Procedures (WLTP), gives both fuel consumption and electric vehicle driving range results that are much closer to real-life conditions compared to the previous NEDC protocol. The new test cycle was developed using real-driving data, gathered from around the world, providing more accurate driving ranges.
HOW CAN I OPTIMISE MY DRIVING RANGE?
We offer Z.E. connected services to help you manage your driving range. You can also manage your driving range remotely with My Z.E. Connect: wherever you are, you can visualise the charge level and driving range of your Renault Z.E. vehicle, the current charging process or your recent charge history in real-time.
Your driving style also directly affects your Renault Z.E.'s driving range.
Here are a few simple tips to optimise your driving:
- Limit your speed and acceleration
- Adopt a more relaxed, gentle driving style
- Drive at a constant speed as far as possible
- Adjust your speed by controlling your acceleration, including going downhill
- Think ahead
- Use the regenerative braking: when you need to bring the vehicle to a stop, first release the accelerator pedal to decelerate gently, then stop the vehicle with the brake pedal at a lower speed.
HOW CAN I CHECK MY DRIVING RANGE?
When you are behind the wheel of a Renault Z.E. you can check your current energy in real-time using the fuel saver. The dashboard display shows the remaining driving range calculated based on the battery charge level and your average consumption.
HOW CAN I IMPROVE MY DRIVING STYLE TO OPTIMISE MY DRIVING RANGE?
There are several ways you can maximise your range.
The most important factor is your driving style. To increase the driving range, you should adopt eco-driving behaviour: think ahead, use the regenerative braking, drive smoothly...
Follow the advice on your R-LINK interactive tablet. At the end of each journey, it reviews your journey and gives you useful eco-driving advice to improve your driving range.
And you can turn on the ECO driving mode to improve the driving range even further. The power of the air conditioning or heating and the dynamic performance of your vehicle are reduced to maximize your range.
HOW DO TRAFFIC JAMS AFFECT MY DRIVING RANGE?
When you start your Z.E. vehicle, you hear and feel nothing. The same goes when you are stuck in a traffic jam. The electric motor only uses energy when you’re driving. When stationary, the only energy consumption is from any auxiliaries that you are using, such as the heating or air conditioning.
So unlike in a petrol or diesel vehicle, you don’t need to worry about using fuel whilst stuck in traffic.
DO ELECTRONIC DEVICES AFFECT THE DRIVING RANGE?
The impact using electronic devices has on the range on your Renault Z.E. is very minimal, especially when compared to the impact from driving style, weather and topography.
HOW DOES THE BATTERY PERFORM IN EXTREMELY COLD WEATHER?
Like all batteries, Z.E. vehicles hold less charge in cold weather than at ambient temperature. However, the Renault ZOE has undergone extreme cold testing in Kiruna, Sweden, at -20°C, a temperature at which it worked perfectly normally. Very low temperatures can sometimes extend the charging time, affect the driving range from energy storage or increase consumption associated with the use of the heating.
WHAT HAPPENS IF I CHARGE THE BATTERY DAILY EVEN THOUGH IT'S NOT EMPTY?
The new lithium-ion batteries in Renault Z.E. vehicles have no memory effect, so can be charged, even partially, at any time without their performance deteriorating prematurely. Drivers can top up their charge every day, or charge once a week – whatever works best with their lifestyle.
DOES THE BATTERY LOSE CHARGE IF I DON'T USE MY CAR?
The battery's daily discharge rate is too low to be significant. It would take several weeks of inactivity to see a significant loss of charge.
WHAT ARE THE ARRANGEMENTS FOR CHARGING IN A RENAULT DEALERSHIP?
Most of the Renault sales network is equipped with quick-charge stations in their car parks (with power of 22 kW per charge point). Locate a charge point here.
CAN I HAVE A SOCKET OR WALLBOX INSTALLED IF I LIVE IN AN APARTMENT BUILDING?
The SEAI (Sustainable Energy Authority of Ireland) offers a grant to private buyers of EVs to facilitate the purchase and installation of a charging point. Customers who do not have dedicated off-street parking such as a driveway or a garage may not be able to install a charging point.
IS THE BATTERY RECYCLABLE?
Renault signed a partnership agreement with UMICORE, an international company recognised as one of the leaders in lithium-ion battery recycling. Damaged batteries or batteries that have reached the end of their life are collected, then sent to diagnosis centres where they are repurposed outside of the automotive sector, or fully recycled.
HOW DOES MAINTENANCE OF AN ELECTRIC VEHICLE DIFFER FROM THAT OF A FUEL-POWERED VEHICLE?
An electric car is easier and more economical to maintain than a fuel-powered car. For example, the oil in a fuel-powered car must be changed regularly to ensure correct lubrication and cooling of the engine block. Oil changes are a thing of the past with a Renault Z.E. as an electric motor does not need lubricating. The same goes for your brake pads, disks and drums, which have a significantly longer life expectancy thanks to regenerative braking.
IS BREAKDOWN COVER FREE OF CHARGE?
Yes, if you drive a Z.E. vehicle, it's all included. 24/7 comprehensive breakdown assistance is included in the warranty.
WHAT IS CONNECTIVITY?
By subscribing to connectivity, you can use connected applications that require a telecommunication network. You can access the connected applications via the R-LINK Store.
THE NEW ZOE HAS AN 8 YEAR/160,000 KM WARRANTY ON THE TRACTION BATTERY.
The battery warranty is included in the battery rental for new and second-hand cars. There is no specific warranty agreement for the traction battery.
HOW DO I ACCESS ALL OF THE R-LINK APPLICATIONS IN THE RENAULT ZOE?
For 12 months from delivery, you will be able to use applications that require a network connection, available for download from the R-LINK Store. After this free period, you need to renew your “Connectivity” subscription, either through the R-LINK Store or with your local dealer.
